A COMMUNITY platform for Interior Design Professionals​

Conquering Imposter Syndrome and Navigating the Global Interior Design Industry

The world of interior design is complex, encompassing creativity, business management, and cultural nuances. In this article, we explore the journey of UK-based designer Rachel Usher, who transitioned from a career in law enforcement to interior design, and how she overcame the challenges she faced along the way. We delve into how Rachel manages client expectations, provides support within the design community, and navigates the differences between the US and UK design industries.

Overcoming Imposter Syndrome

One of the most significant challenges Rachel faced when starting her design business was imposter syndrome. Coming from a background in law enforcement, she initially struggled with doubts about her abilities and qualifications in the creative field. However, she gradually learned to recognize her strengths and embrace her unique approach to design and business management, ultimately overcoming her self-doubt.

Managing Client Expectations

When it comes to working with clients, Rachel emphasizes the importance of direct communication and honesty. By setting clear expectations and maintaining open lines of communication, she can ensure that clients are satisfied with the final results and that the design process runs smoothly. This approach also helps her manage the different cultural nuances between the US and UK design industries.

Supporting the Design Community

In the UK, the interior design community tends to be more closed-off and secretive about their methods and resources. In contrast, US designers often prioritize community and collaboration, freely sharing information and resources. Rachel has made it her mission to help other designers by offering advice and support, fostering a sense of community in the UK design industry.

Navigating Cultural Differences

The interior design industry has its own set of cultural differences between the US and the UK. While US designers are more open to discussing money and sharing their successes, UK designers tend to be more reserved and less likely to openly discuss financial matters. This can pose challenges for designers looking to grow their businesses and learn from others in the industry.

To overcome these challenges, Rachel suggests attending international design events, such as the Design Biz Retreat. These events offer a unique opportunity to connect with designers from different countries, share insights, and learn from each other’s experiences.

Finding Success and Balance in the Design Industry

In her 12 years of running her design business, Rachel has learned the importance of resilience and understanding value and billable time. She emphasizes the need for balance between health, time, money, and family when defining personal success.

Rachel Usher’s journey in the interior design industry highlights the importance of overcoming imposter syndrome and embracing your unique strengths and experiences. By fostering a sense of community and collaboration, navigating cultural differences, and maintaining a focus on success and balance, designers can achieve lasting success in the global interior design industry.

If you want to learn more about community over competition in the design business, visit

Leave a Reply

Your email address will not be published. Required fields are marked *

Join Our Mailing List

Join our mailing list to stay informed, inspired, and empowered by insights and experiences in the world of design and business.